What actions teachers can do independently without having to contact support

Dealing with the schedule and lessons

• Managing your schedule: open time slots for subs, rescheduling, new students. How to do it.
• Opening and closing time slots on your schedule.
• For those who teach different subjects — marking the type of lessons to be held at specific hours.
• Adding regular and single lessons, canceling and rescheduling lessons. Guide.
• Viewing and editing profile through the form. Guide.

Automated features of the platform that reduce the number of manual operations on your end:

• Lesson status – updates automatically in 2 hours after the lesson. But don’t forget to double check if it’s correct within 24 hours. Guide 
• Compensatory lessons are now added automatically. If a compensatory lesson hasn’t been added automatically, you can add it manually to the date and time agreed upon with the student. Guide
• Deleting lessons with 0 balance — it’s done automatically, you only need to wait for it.
• Adding payments for lessons  — it’s done automatically. Sometimes it can take 2-3 hours. 

Dealing with students

• Put students on a break. Guide (Except for students with 0 balance).
• Getting a student back after a long break. Guide
• Check your new admissions status. How to check it.
• If you get a sub student, you can view their lesson and homework history through their profile. 

Financial and organizational questions

• Keep track of your payouts through the Finance tab in your personal cabinet. Guide on the interface of the teacher personal cabinet.
• Monitor your indicators — they are calculated automatically by the system. Ways to increase your income in our school.
• Reject a student for a substantiated reason. How to reject a student.
• Manage your break.  Teacher breaks.
• Take an emergency break in case of illness, computer malfunction, etc. Guide.

🟠 Urgent issues that require assistance

Teachers Care

• If the payment period of 5 days is over, and you haven’t received your payment. 
• If you see the status “declined” next to your payout.  
• If your tax status has changed.
• You can’t teach today or you’ve exceeded the limit of emergency breaks..
• Rescheduling, scheduling a lesson for a substitute teacher. 
• Assigning a teacher to the student when it’s less than 8 hours before the lesson. 
• Providing information about the student’s level and course when it’s less than 8 hours before the lesson.
• Converting lessons from one service to another.
• Transferring students to a different account.
• Rescheduling a lesson, when it’s less than 8 hours before the lesson.
• Deleting a lesson with a student with 0 balance beforehand so that a teacher can replace it with a lesson with another student.
• Notifying a student of an urgent cancellation/rescheduling when it’s less than 8 hours before the lesson.
• Incorrect lesson status.
• Rejecting a student, when it’s less than 24 hours before the lesson.
• A problem with payment for lessons,, when it’s less than 8 hours before the lesson.

Support

• A lesson is in jeopardy.

🟡 Issues that wait a little while — there’s no need to worry if you don’t get an immediate response. 

Please don’t duplicate your request, our managers will always get back to you, you just need to wait a little longer.

• Other financial questions.
• Accrual of bonuses — the operator might need a bit more time than usual in order to look into your issue. 
• Incorrect lesson status.
• Discount activation.
• The student hasn’t received a certificate.
• Open/close levels and courses.
• Payment for a lesson hasn’t been added (if the payment hasn’t been added automatically within 2-3 hours after the lesson).
• Adding acquired certificates to the profile.
  
• Assigning a student to a teacher when it’s more than 8 hours before the lesson.
• Referral program.
• The student dropped out of school.
• The student hasn’t received an end level certificate.
• Rescheduling a lesson when it’s more than 8 hours before the lesson.
• Canceling a lesson when it’s more than 8 hours before the lesson.
• Deleting a mistakenly added lesson.
• Deleting a student from the list in your cabinet.
• Notifying a student of an urgent cancellation/rescheduling when it’s more than 8 hours before the lesson.
• Consultation about promotions.
• Consultation about speaking clubs.
• A student has questions about payment.
• Rescheduling lessons beyond the period of 14 days.
• Poor student attendance. Contact Students Care if your student has already skipped 3 lessons and you don’t know if they attend the 4th one.  
• The student needs advice on the learning process or on the personal cabinet. 
• Questions about why the student changes teachers. 

Support

• You have come across a technical issue that doesn’t affect teaching.

Value your time and the time of your fellow teachers. Very often the operator’s waiting list grows not because of urgent requests, but due to issues that can be resolved independently without getting an operator involved.