How to act in case of tech issues?

For Speaking Clubs Adults

You should contact the school's support team with any technical issues you encounter, they will transfer your request to our tech support.

Whenever a student experiences technical isues, you should direct them to the school's support team as well by sending them a direct message via Zoom (here's an example: «Please, message our support in any way you find convenient: 1 Support chat in your personal account 2 By phone 8 (800) 555-4522. My colleagues will surely help you out and we will be looking forward to seeing you back soon»). If you suspect the problem is easy to fix (let's say, they forgot to connect their mircophone), try resolving it right then and there. However, you shouldn't spend a lot of time troubleshooting, as it has a negative experience on the overall experience of other students. Our tech support will help students with any technical issue, once they contact them.

You should add a note regarding this situation in a special document here. 

If you have removed the student from the session following some technical issues, please add a screenshot of your message to the student. This way, we can avoid potential conflicts in the future.

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